Requirements Gathering

NSPI provides 95% of the generation, transmission and distribution of electricity in Nova Scotia, and serve 488,000 residential, commercial and industrial customers across the province.  In an effort to improve transparency between NSPI and its largest corporate consumers of energy, NSPI required a real time pricing application, that would not only inform customers of fluctuations

Children and their families often experience prolonged waits when seeking care in paediatric emergency departments. Children in this setting experience pain, fear and boredom.  Their parents similarly experience anxiety, and are often not well informed by the health care system.   The IWK has embarked on a research project to provide a game based infrastructure that

VMware, the industry-leading virtualization software company, empowers organizations by virtualizing infrastructure, from the data center to the cloud to mobile devices.  In order to keep up with new customer training needs, the technical publications and training departments are converting all documentation and training materials to DITA.  Andrew is assisting the smooth transition by developing a

Streetsmart Publications Inc is a small publishing company with an eye to producing boutique travel guides to niche destinations. The aim is to provide the inside track on where to eat, shop, explore, chill and sleep. The company launched its first guide, Streetsmart Bahrain, on the 11th of March 2012, and quickly saw demand for

Wolters Kluwer Financial Services is the leading worldwide provider of comprehensive compliance, risk management and audit solutions for the financial services industry.  Wolters Kluwer document services solutions provides financial organizations a means to streamline their documentation processes, help ensure compliance with all regulatory requirements, maximize internal resources and reduce turnaround times. Through a number of company acquisitions,

The American Academy of Physician Assistants (AAPA) is a national association that represents Physician Assistants across all medical and surgical specialties.  AAPA wished to implement a new website built upon Ektron CMS400.NET.  EverAge worked with AAPA to recommend a strategic approach, define their requirements including all customizations required to Ektron, implement Ektron and migrate the

Manulife Financial is one of the largest life insurance companies in North America.  Manulife wanted to overhaul its corporate intranet to improve employee productivity and streamline operations.  EverAge's role was that of a Business Analyst and Content Management subject matter expert to guide in the development of requirements and formulation of an overall solution that

Dun and Bradstreet’s online product offering, DNBi provides commercial credit information for over 126 million companies. DNBi had help embedded within the product, but this content is accessed, written, and presented inconsistently. Country-specific regulations and associated translation needs contributed to D&B’s content challenges. D&B recognized these challenges and adopted a new content infrastructure to improve

Invensys is a global technology and controls company that focuses on industrial automation, rail transportation and controls.  They wanted to move to a component content management (CCM) approach to developing and delivering technical product content.  EverAge assisted Invensys with the selection of a new CCM system by: Documenting the business requirements. Translating business requirements into

The Nova Scotia Liquor Commission (NSLC) wanted to implement a new corporate portal based on Microsoft SharePoint Server 2010 to enable employees to effectively perform a variety of day-to-day tasks and foster collaboration by facilitating effective document management and information sharing.  EverAge assessed the needs of the various business units, and design an information architecture